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Service Delivery Manager

Hitachi Solutions

London, England, United Kingdom Full-time June 02, 2026
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Opportunity Description

Job Description

We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.

Main Responsibilities:

  • Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
  • Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
  • Maintain high customer satisfaction ratings.
  • Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
  • Maintain operational accountab...
    • Full-time Operations Specialties Managers

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    Opportunity Details

    Location London, England
    Country United Kingdom
    Type Full-time
    Category Operations Specialties Managers
    Posted June 02, 2026
    Deadline July 12, 2026

    About Hitachi Solutions

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    Hitachi Solutions

    London, United Kingdom

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