Service Delivery Manager

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.
Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
We are currently looking for a 'Service Delivery Manager' to support the delivery of services to our key clients.
Key Responsibilities:
Oversee end-to-end service delivery, ensuring quality, performance, and client satisfaction meet organisational standards
Maintain strict confidentiality of sensitive company information and protect it from unauthorised access or disclosure
Manage day-to-day operations of engineering teams, ensuring high performance, productivity, and a positive working environment
Drive key KPIs including utilisation and overall service performance.
Monitor team capacity, delivery forecast...