Service delivery manager

The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations. As the Service Delivery Manager for a client, these employees establish excellent working relationships with the client representatives who also operate at a regional level within their business typically. Client experience and operational governance is their main objective. They maintain a coherent strategy for dealing with service delivery across the regional environment. They advise on the management of the delivery of the service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA. They take accountability for management...