Service Delivery Manager (Service Desk Team Lead)

Who We Are

yGen Innovations Inc. builds agentic AI solutions that transform real work into smarter, faster, AI-augmented operations. The company focuses on practical applications across finance, operations, document intelligence, workforce management, and system integration. Backed by years of enterprise delivery experience and supported by its services arm, Clicktek Consulting Inc., yGen delivers robust, real-world solutions that teams rely on every day. The organization emphasizes secure, outcome-driven AI systems that replace manual workflows and rigid automation with flexible, measurable results.

What the Work Looks Like

1. Hands-on Service Desk Operations

• Actively handle L1/L2 support tickets alongside the team
• Support incident resolution, troubleshooting, and escalations
• Step in during high-volume periods or critical issues
  Full-time other-general