Service Delivery Manager

JOB SUMMARY

The Service Services Manager is responsible for managing and maintaining hardware and IT systems to support global operations. The role ensures high system availability, optimal performance, and timely technical support. In addition, the manager leads initiatives for proactive end-user training and awareness to enhance overall IT service efficiency and user experience.

KEY ACCOUNTABILITIES

Team Management

• Manage the assigned service team ensuring they understand their roles, responsibilities and KPI’s.
• Incent the technical team to become a cohesive entity enabling the rapid deployment of quality services.
• Actively work with peers and management to build and maintain strong, productive working relationships.
• Continuously review, adjust and train the assigned technical team to ensure their capabilities enhances

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