Service Delivery Manager

We are seeking an experienced and results-driven Service Delivery Manager to lead and manage multiple service delivery programs within our Managed Services portfolio. The successful candidate will be responsible for ensuring service excellence, operational efficiency, client satisfaction, and continuous improvement across all programs. This role requires strong leadership, stakeholder management, and a deep understanding of IT service delivery frameworks.
Key Responsibilities
Program & Service Delivery Management
. Lead and oversee end-to-end delivery of MSP services
. Ensure all programs meet SLAs, KPIs, and contractual obligations
. Manage multiple projects and programs simultaneously, ensuring alignment with business goals
. Develop and maintain program roadmaps, schedules, and budgets
Client & Stakeholder Management
. Act as the primary escalation point for key clients
. Build strong relationships with customers and stakeholders
. Conduct regular servi...