Service Delivery Manager

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13, has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Service Delivery Manager is responsible for managing day-to-day support of medium-scale maintenance projects, ensuring customer requirements and Service Level Agreements are met. The role includes conducting health checks, application monitoring, handling customer queries, investigating incidents, applying fixes, and ensuring incidents are tracked until closure. The Service Delivery Manager also assists Senior Managers in training and guiding junior team members.

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