Service Delivery Manager

Acts as the central point of contact for service delivery across assigned accounts, scopes, or territories, engaging closely with customers, Sales, Customer Experience Managers, and internal stakeholders. Develops and executes service delivery plans to ensure the successful fulfillment of contracted services, maintaining high standards of quality and customer satisfaction.

Oversees the financial health of delivery, including margin, revenue, and level of effort, while leading negotiations on pricing and scope throughout the delivery cycle. Assigns resources, manages capacity, and identifies opportunities for delivery efficiency and portfolio expansion, aligning KPIs with financial and quality targets. Collaborates across teams to build strong customer relationships, proactively manages risks and escalations, and ensures effective issue resolution to drive continuous service excellence.

**Engagement Context**

+ Service Delivery Leader owning the execution and ...