Service Delivery Officer

A major Warehousing and Logistic client of Datacentrix is looking to employ a Service Delivery Officer to join their team. Key criteria for this role would be strong Service delivery and problem management, Local IT and Azure experience. The successful candidate will serve as the primary point of contact for coordinating and managing the delivery of IT services to internal business units or external clients

Requirements:

• Degree in Information Technology or Computer Science


• ITIL® v3 or ITIL® 4 Foundation Certification


• 5 years’ experience in IT service delivery, IT operations, or service desk environments


• Solid understanding of ITIL processes


• Monitoring and reporting on SLAs and service performance metrics


• Coordinating with multiple technical teams and business stakeholders


Full-time Information and Record Clerks