Service Delivery & Project Manager

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• The successful candidate will report to the Business Unit Manager and act as a custodian of relationships both internally within the company, and externally with and between customer support teams and vendors. 
• The Service Delivery & Project Manager plays a critical role in the co-ordination and delivery of operational support and projects to the customer and is seen as an extension of the clients IT Operations team. The role consistently strives to improve and strengthen the customers perception of service quality, through dedicated support expertise, and consistent communication.

Duties & Responsibilities

• Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers.
• Identifying changes to the customer environment and technology trends that could potentially impact the type...