Service Delivery Representative 1

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services. Your Tasks Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications. Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses. Manage inventory updates, promotional planning, customer return cases, and inbound planning. Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others. Assist the Account Manager in providing data, advice and resolving problems. Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer. Cr...