Service Delivery Support

JOB OVERVIEW

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Support will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Managing our Third Party Partners (TPP)

• Assist in managing and developing end to end service delivery considering related TPP service issues
• Identify root causes and push for mitigation plans to enhance the service delivery
• Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
• Document and maintain all relevant informati...