Service Delivery Team leader- Spanish

Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.

Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.

Key Responsibilities:

• Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
  

• Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
  

• Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  

• Manage customer queries and complaints, ensuring...