Service Delivery Technician I

We are seeking a Service Delivery Technician to serve as a central point of contact for CyrusOne clients while supporting daily operational logistics within our Aurora, IL data center. This role combines customer support, ticket management, and hands-on shipping/receiving responsibilities to ensure smooth facility operations and a high level of service delivery.
The Service Delivery Technician is responsible for responding to client requests received via phone, email, and monitoring systems, accurately logging and managing tickets, and taking ownership of issues through resolution. In addition, this role supports non-complex IT and facility-related tasks, including shipping and receiving, inventory handling, and assisting with basic technical work such as racking and stacking equipment.
This is a fast-paced, hands-on position requiring strong communication skills, attention to detail, and flexibility. The ideal candidate thrives in a dynamic environment, demonstrates a strong cus...