Service Desk Administrator 1

Job DetailsJob Location: Ottawa, ON K2H 8K7Salary Range: $50,000.00 - $55,000.00 SalarySERVICE DESK ADMINISTRATOR - LEVEL 1MANAGED SERVICES | TECHNICAL SUPPORT Ottawa, Ontario, Canada

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Service Desk Administrator (SDA) is responsible for providing excellent customer experience by responding to and resolving incoming IT requests and alerts from our customers over the phone, through email, and in person. You will work on a variety of technical issues, from diagnosing network, server, and workstation problems, to thinking outside of the box to troubleshoot solutions and resolv...