Service Desk Agent

We are currently looking for a Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments supported by the FDS Manchester Infrastructure group located at Blackley, Manchester.

This is a junior level position where training will be provided and is part of an exciting new project for FDS.

This role works on a shift basis either 7am-3pm or 11am-7pm Monday to Friday.

Responsibilities

• Provide telephone and remote first line IT support, liaising with other support teams and third parties
• Ability to handle routine queries and resolve issues with use of knowledge base.
• Maintain and update the knowledge database and contribute to the maintenance of relevant procedure, operating and user manuals as directed
• Basic knowledge of Windows 7 operating system and associated technologies
• Some PC hardware awareness and fault diagnosis skills
• Some customer s...