Opportunity Description
At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner offices.
MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.
Service Desk Analyst Responsibilities:
- Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
- Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
- Perform system installations...
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