Service Desk Analyst for School Districts

Become a critical support resource for School Districts as a Service Desk Analyst at Fujitsu. This role focuses on diagnosing and resolving technical issues via phone, email, and ticketing systems.
At Fujitsu, you will analyze and resolve technical problems while acting as the Primary Point of Contact for Level 1 support. Your expertise will enhance the troubleshooting efforts of provincial L1 staff, meeting operational SLAs and customer expectations. This position involves maintaining confidentiality while documenting resolutions and creating knowledge base articles for efficient customer interactions.
Key Responsibilities:
• Act as a technical resource for provincial L1 staff
• Manage customer Level 1 tickets and expectations
• Document problems using Service Desk tools, including HEAT
• Create FAQs and troubleshooting articles for users
• Work with Agile teams to resolve issues
Requirements:
• 3-4 years’ experience in a service-desk environment
• 1+ yea...