Opportunity Description
Job Description
This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- 4.30pm/8:30am-5pm.
You will have 1st line experience in proving IT service for users in the following:
- Demonstrate excellent customer service and influencing skills across various mediums.
- Knowledge of using Microsoft office suite (i.e. Outlook / Excel )
- Flexibility in approach
- Self Motivated
- Ability to make decisions and take ownership
- Strong communication skills
- Excellent attention to detail
- Ability to follow instructions
- Experiencing of working in a first line role and a understanding of ITIL is desirable but not required.
Role involves:
- To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service...