Service Desk Analyst II - Goizueta Business School

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**Description**

The Service Desk Analyst II provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction. This role plays a key part in incident and knowledge management, service improvement, team collaboration, while maintaining clear, consistent communication. The position also includes hands-on support for classroom technology and preparation of enterprise-managed devices to meet the institutional needs of the Goizueta Business School.

KEY RESPONSIBILITIES:

+ Supports faculty, staff and students to maintain customer functionality and satisf...