Service Desk Analyst Level I (Manizales)

Schedule

Monday to Sunday and two days off. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. following the American calendar.

Responsibilities

• Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
• Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
• Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
• Respond to customer service desk tickets to solve requirements made.
• Update configuration bots to fix issues (First Level), test them and set them up to production again.
• Manage and solve service desk tickets within the service level agreement.
• Communicate internally wit...