Service Desk Analyst , Phoenix, AZ (Hybrid)

Service Desk Analyst , Phoenix, AZ (Hybrid) Location: Phoenix, AZ 85007 , Hybrid (first 710 days onsite for training, then remote) Type: Contract (6 months), MondayFriday, 8:00 AM5:00 PM Start: Tentative, dependent on interview and onboarding About the Role SunSoft Online is seeking an experienced Service Desk Analyst for a contract opportunity with an Arizona state agency. This role provides level-one technical support, responding to incoming calls, self-service tickets, email, and chat for support requests involving workstations, peripherals, printers, telephone and cellular services, Active Directory, Google account and VPN assistance, and standard desktop applications. Essential Duties Provide timely hardware, software, voice, and network help desk support to agency personnel Troubleshoot customer issues using all available tools and resources Serve as the primary contact for assigned tickets until resolved and closed Escalate and route incidents that can't be resolved at the servi...