Service Desk Analyst

Job Summary

Are you a communicative and positive person with a great interest in IT? Do you like problem solving and have the ability to plan, coordinate and drive work forward? Then this could be the right opportunity for you!

About the role

As part of our IT Service Delivery Team Nordics, you work to ensure high quality in the delivery of IT services and a first-class user experience.
The team is responsible for a broad portfolio of services, including:

• Computers and peripherals
• Telephony
• Print
• Large screens and visualization
• Meeting room technology
• Knowledge mgmt
• IT Service Management (ITSM)
• Service desk (1st line support)

Within the ITSM area, we are actively working to develop and further develop our working methods through automation and system support for case management, installation, logistics and IT asset systems.

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