Service Desk Analyst

## Service Desk AnalystApplylocations: Wellington Conservation Housetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR * Keep DOC running, solve issues fast, delight users, and power conservation with smart, friendly IT support* $65,590 - $82,000* Permanent full time, Wellington location**Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa****Mō te tūranga | About the role**Be the first port of call that keeps conservation moving. Join DOC’s front line of digital support and help our people protect Aotearoa’s natural heritage one solved ticket at a time.As a Service Desk Analyst at the Department of Conservation (DOC), you’ll deliver effective, efficient technical support to end users across the organisation. Working a rostered schedule to provide 7‐day coverage between 7am–6pm (with out‐of‐hours escalation for critical incidents), you’ll triage and resolve requests via phone, email, and LiveChat. You’ll collaborate closely with infrastructu...