Service Desk Analyst

Our client is looking to add to their Service Desk team to help technically support their internal employees as well as those working at their retail locations. This is a 100% phone support role that is technically demanding. Strong troubleshooting skills are required. This is second shift contract.
Job Description
Shift during training (4-6 weeks): Will be 1st shift Monday through Friday 8A-4:30P EST, then when training is complete, the roles will be second shift.
This is a 24/7 Phone support environment. This role is really more networking support than a password reset service desk. This team supports internal employees as well as the employees at the truck stops and convenient stores. The majority of the support is at the retail locations supporting the POS hardware, software, credit card readers, network connectivity, receipt printers, etc. This role involves incoming calls from users that can be non-technical, so the ability to ask questions in layman's terms is imperati...