Service Desk Coordinator

Position Title: Service Desk Coordinator

Location: Pensacola, FL, Vienna, VA OR Winchester, VA ( Hybrid – 3days office in a week)

Pay Rate: $25 - $28/hr on W2

Years of Experience: 1 - 5yrs of experience

Roles Open: 7

Overview: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend Navy Federal Credit Union’s superior member-centric service commitment to employees by addressing IT issues, striving for first-contact r...