Service Desk Delivery Lead – Night Shift (BPO)

A leading BPO service provider seeks a Service Desk Manager to oversee IT service delivery in the Taguig area. The ideal candidate will have over 10 years of experience, including 5-6 years in a managerial role, and be skilled in handling multilingual teams and client accounts. This role requires strong governance in service management and a commitment to improving customer satisfaction while maintaining financial performance. Night shift work is required.
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