SERVICE DESK ENGINEER

The 1st Level Remote Support is required to provide 1st level troubleshooting to users' queries/incidents received (regardless of source; in a professional and timely manner). Please ensure that shortlisted candidates meet the specified qualification requirements and have relevant remote Service Desk background with at least 1 year of Service Desk experience.

• Service Desk background with at least 1 year of Service Desk experience. Examples of relevant Service Desk background may include (but are not limited to):
• Handling and resolving Level 1 IT support tickets.
• Managing incidents and enquiries through ITSM tools (e.g., ServiceNow, Remedy).
• Providing remote support for end-user devices, applications, portal, policies and network connectivity.
• Coordinating with Resolver Groups and escalating issues when necessary.
• Supporting users in a corporate environment and documenting resolutions.
• Strong communication skil...