Opportunity Description
Job Title: Service Desk Engineer
Location:Bangalore,Chennai,Noida,Hyderabad,
Position Overview (Job Summary): Service Desk
L1/L2 Support Engineer responsible for handling escalated technical issues, ensuring timely resolution, maintaining quality standards, and delivering excellent customer experience in an international voice support environment.
Primary Skills:
- Excellent communication skills with International Voice Support experience
- Strong troubleshooting skills
- Mobility-related applications
- Desktop/general system issues
- Outlook, VPN, Citrix, VDI
- In-depth knowledge of MS Office/O365
Secondary Skills:
- Experience in Telecom (added advantage)
Experience:
0.6 to 7 years
Role and Responsibilities:
A. ...
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