Service Desk Manager

Closing Date

JobTitle:Service Desk Manager 

Location:Durrington, Worthing – Hybrid working (minimum 2 days a week in the office)

ContractType:Permanent 

Hours:37

Salary:From £55k based on skills and experience

Aboutthe role:

The Service Desk Manageris responsible forleading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effectivequeueand performance management, and resilientfirstlineI.Tsupport for over 4000 internal and external users.

The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability,wellbeingand accountability, while improving customer experience through quality assurance,feedbackand continual service improvement.

What you willbe responsible for:

Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning,representst...