Service Desk Operator

Location

Winnersh, Wokingham

Salary

£26,667 per annum

We are looking for a Service Desk Operator for one of our facilities infrastructure Client based in Wokingham.

To be part of a small team providing a Facilities Service Desk for all Clients, across their UK estates. This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.

Key Tasks

• Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
• Take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
• Utilise the CIMS (Computer Information Management System) software application and any other systems/applications deemed necessary to carry out the requirements of the job
• Instruct suppliers to carry out work and monitor and manage them for event closure details
• Update supplier conta...