Service Desk Support – Surge Team (Oracle Fusion)

Location: Birmingham – 5 days per week on site
Contract: 3 monthsOverviewHays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme.The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of significant organisational change.You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast‑paced Oracle Fusion environment.Key Responsibilities

Provide 1st and 2nd line service desk support within an Oracle Fusion environment

Support access control, calls and requests, and role‑based activities

Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes

Analyse recurring issues and process bottlenecks, ...