Service Desk Team Leader

Service Desk Team Leader

Birmingham x3 days in the office per week

(Internal Job Level Reference: Specialist/Team Lead)

We're looking for an experienced service desk team leader to head up a dedicated support team for one of our most valued customers. This is a high-impact role at the heart of our operations you'll set the standard for what great service looks like, day in and day out.

You'll lead a team of 8–10 engineers keeping everything running smoothly, building a culture people are proud to be part of, and making sure our customer always feels looked after.

The role

Reporting to the Customer Operations Manager, you'll be responsible for the day-to-day leadership of a dedicated client service desk based in Birmingham. You'll be in the office three days a week, with the flexibility to work from home for the remainder.

Requirements

What you'll be doing

• Leading, developing...