Service Desk Technician

The Service Desk Technician provides first-level technical support to Cornerstone OnDemand employees across global locations. This role is responsible for troubleshooting and resolving end-user issues related to hardware, software, access, and enterprise applications. The technician will use ServiceNow to manage incidents and service requests while collaborating closely with senior IT team members to maintain a stable and secure technology environment.

**In this role you will...**

**End-User Support (Tier 1 / Level 1)**

+ Serve as the first point of contact for incoming IT support incidents via phone, email, chat, or ServiceNow.
+ Provide technical troubleshooting and resolution for:
+ Windows 11 operating system
+ Office 365 suite (Outlook, Word, Excel, SharePoint, OneDrive, etc.)
+ Microsoft Teams
+ Adobe applications
+ Okta identity management
+ CrowdStrike endpoint protection
+ Support users with password resets, MFA issues, accoun...