Opportunity Description
After comprehensive training, you will provide first-line customer support to Xeikon customers operating digital presses in their production environments. Your primary objective is to ensure the optimal performance of Xeikon machines, meeting agreed-upon service levels while supporting customers in achieving superior print quality and maximum uptime. A commitment to customer satisfaction is integral to your approach.
Your focus will be on resolving hardware issues, optimizing print quality and implementing preventive maintenance strategies.
Main tasks
- Technical Support at customers.
- Ensuring problem handling
- Expertise in Machine software, hardware and printing technology
- Problem Analysis & Management
- Taking problem ownership, set up and implement actions till full solution
- Troubleshooting and root causes detection
- Customer Contact
- Escalated problem solving at custom...