Service Excellence Manager

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Service Excellence Manager will play an instrumental role in taking lead in the analysis, development and implementation of existing and new business processes that drive efficiency. They will act as an internal consultant, developing short and long term strategies that will result in optimisation of the existing operations. Service Excellence Manager will be responsible for analysing existing businesses using various methods such as gap anal...