Service Governance Manager/Lead-SK

Service Governance Lead / IT Service Assurance Manager

(Client-side Multi-Vendor Governance Role)

Role Summary

The role is responsible for governing end-to-end infrastructure and managed services delivered by multiple internal and external service providers. The position acts as the service consumer representative and is accountable for establishing governance frameworks, service assurance, performance oversight, operational risk visibility, and executive reporting across a multi-tier service delivery ecosystem.

This role does not directly manage operational delivery teams but ensures that service providers, tower leads, and portfolio managers meet agreed service outcomes, governance standards, and business expectations.

Key Responsibilities

Governance Framework & Service Assurance

• Establish and maintain an end-to-end governance framework for infrastructure and managed services across multiple vendors and inter...