Service Improvement Advisor

Service Improvement Advisor – Technology Services

Drive meaningful service and process improvement across Technology Services. Hybrid working | Auckland

We’re looking for a Service Improvement Advisor to join our Technology Services team, focused on improving how our services work end-to-end.

This is a role for someone who enjoys understanding how things operate today, identifying opportunities to improve, and working collaboratively to design and implement better outcomes for both customers and internal teams.

You’ll play a key role in process improvement, service design, and continuous improvement initiatives across Technology Services. You’ll work with stakeholders to uncover pain points, map current and future processes, and help deliver practical, sustainable improvements.

While you’ll contribute to tools like ServiceNow and support ITIL practices, the core of the role is about making services simpler, more consistent, and more effec...