Service Improvement Technician

As a Service Improvement Technician at the PayPoint Group, you’ll play a key role in embedding Service Delivery into our Product Engineering ways of working. Sitting at the intersection of technology, automation and customer experience, you’ll analyse how we operate today and help design smarter, more efficient ways of working for tomorrow.

You’ll use your technical curiosity and analytical mindset to identify improvement opportunities, build automation (including Gen‑AI solutions), and help drive a consistently high-quality experience for both internal and external customers.

Working closely with Product and Technology colleagues, you’ll champion service excellence, simplify complex processes and ensure our services are secure, scalable and customer‑focused.

This is a hybrid role with onsite collaboration 1-2 days a week at either our Welwyn Garden City or Liverpool offices.

What we would like from you

• Ideally, you’ll have ...