Service Integration and Governance Lead

Position Overview:

The SIAM Manager is accountable for establishing, embedding, and evolving Service Integration and Management (SIAM) as a way of working across the organization. This role ensures that governance forums, service reviews, and cross‑provider coordination mechanisms are clearly defined, consistently executed, and aligned to enterprise priorities. Operating at the intersection of business stakeholders, internal teams, and external service providers, the SIAM and Continuous Improvement Analyst drives clarity in roles and responsibilities (RACIs), strengthens provider integration, and enables measurable service performance outcomes that support operational excellence and business continuity.

As a steward of service governance, the SIAM Manager designs and facilitates governance structures that promote transparency, accountability, and data‑driven decision making. The role monitors service performance across multiple provider...