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Service Leader - Food & Beverage (Supervisor)

Shangri-La

Kota Kinabalu, Sabah, Malaysia Permanent June 15, 2026
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Opportunity Description

We are looking

for Service Leader Food & Beverage (Supervisor)

Job Summary:


To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.

Key Responsibilities:

  • Guest Service Excellence Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.

  • Operational Duties Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining exper...
    • Permanent Supervisors of Food Preparation and Serving Workers

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    Opportunity Details

    Location Kota Kinabalu, Sabah
    Country Malaysia
    Type Permanent
    Category Supervisors of Food Preparation and Serving Workers
    Posted June 15, 2026
    Deadline July 25, 2026

    About Shangri-La

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    Shangri-La

    Kota Kinabalu, Malaysia

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