Service Lifecycle Manager

Title: Service Lifecycle Manager
Location: Mumbai
Exp: 10 Years

Job Description:
Responsibilities
• Define and execute the e2e service lifecycle strategy across ownership stages
• Develop vehicle retention improvement programs, repeat service visits, and customer lifetime value
• Drive service-led growth initiatives covering preventive maintenance, repairs, warranty, roadside assistance, and value-added services
• Target Customer Segment creation
• Drive growth in service revenues, spare parts sales, accessories, and service packages
• To be able to increase workshop throughput and service penetration – device appropriate schemes for target customer segments
• Develop annual aftermarket business plans, revenue forecasts, and profitability improvement initiatives
• Support pricing strategy...