Service Line Director - Back Office Support

The Service Line Director- B/O serves as the business unit leader for an assigned affordable housing service line, with full accountability for revenue growth, gross margin performance, client retention, regulatory compliance, and operational excellence. This role owns financial results and delivery performance across a portfolio of engagements. Success is measured by achieving or exceeding revenue and margin targets, maintaining strong client retention, and ensuring all contracts meet established quality and compliance standards. The Service Line Manager leads Project Managers and delivery teams, enforces financial and operational discipline, safeguards audit readiness (HCV, LIHTC, PIH, SEMAP, HQS/NSPIRE), and represents the firm in high-visibility, politically sensitive environments. Key Responsibilities Financial & P&L Ownership Own revenue, gross margin, and profitability targets Ensure pricing integrity, scope control, and labor optimization Forecast revenue, capacity, and staffin...