Service Management Centre Lead

Position Summary

1. Position Summary This role will be responsible to manage the team of event monitoring, production support, ITSM incident, problem, change, service level reporting, and IT Service Management tools, ensuring the availability of resources, technical capabilities and competency to deliver the operation activities and fulfilling the required SLA. The role will provide leadership guidance, mentor and technical know-how to address efficient and performance of the teams. The role will ensure proper work process, workflow, workplan, KPI, manual, security adherence, documentation sop, and standard framework being adhered to as per LPS policy and standard. The role will drive AI adoption, improve way of work and reduce inefficiency in the operations of the teams.

Key Responsibilities

Core Technical Tasks:

Strategic Responsibilities

• Define and strategize the functions of event monitoring, production support...