Service Management Lead (Toluca De Lerdo)

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Service Management Lead.Key Accountabilities / Responsibilities- Responsible for the operational management of the function / discipline with a regional or general remit- Manage and oversee the development / implementation of policies, standard operating procedures and strategy- Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities- Drive the maturity, implementation an...