Service Manager - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO

Service Manager - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO

Overview of the role

We are looking for a commercially driven and customer-focused Service Manager – Heavy Duty Trucks to lead our Aftersales Commercial Vehicle operations in Dubai. This role is responsible for driving overall service center performance, including revenue, profitability, customer satisfaction, and operational excellence. You will lead cross‑functional teams across service, workshop, and parts to deliver a seamless customer experience while maximizing vehicle uptime and Aftersales growth.

What you will do

• Drive branch performance to achieve targets across revenue, gross margin, sold hours, and service‑related sales
• Manage the overall service center operations, ensuring efficiency, productivity, and quality delivery
• Monitor and improve key KPIs including NPS, Fix‑It‑Right (FIR), utilization, and productivity
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