Opportunity Description
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Responsibilities
- Lead and motivate a trained staff to provide quality service to all customers in a timely manner
- Serve as the key liaison to sales and management to ensure consistent customer satisfaction
- Provide status and service reports to recommend next steps to management
Qualifications
- Associate's degree or equivalent experience
- 3+ years' of experience either in technical support or management
- Excellent written and verbal communication skills
- Bilingual - Mandarin, highly preferred