Service Manager Sandton

Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities:

1. Bespoke quoting
   • Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
   • Project Management of the import of supplies for Global clinical trials.
   • Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
   • Flexibility and ability to present novel solutions and processes to meet a client’s need.
   • Comprehensive p...