Service Operations Analyst - ESN

About the role

The Emergency Services Network (ESN) is a critical national communications system that enables fast, safe and secure mission‑critical voice, video and data across the 4G network, giving first responders immediate access to lifesaving data, images and information in live situations and emergencies on the frontline.

Growing coverage, enhancing reliability and increasing resilience are some of the most important elements of building this vital communications network, which the Emergency Services will rely on to save lives and protect us all.

As a Senior Service Desk Analyst, you will be the first point of contact for technical support, responsible for diagnosing and resolving incidents quickly and effectively. You will work closely with technical specialists, operations teams, and external partners to ensure issues are managed within agreed SLAs and escalated appropriately when needed. Your role is key in maintaining service continuity and pr...