Opportunity Description
Manager, Managed Services Operations
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities
- Plan, schedule, and coordinate cross‑functional support teams to deliver services in line with contractual requirements.
- Provide technical leadership and ensure high‑quality service delivery outcomes.
- Service Management & ITIL Execution
- Incident Management
- Problem Management
- Change Management (CAB / ECAB participation)
- Service Request Management
- Availability & Capacity Management
- Incident & Escalation Management
- Manage functional and hierarchical escalations across...
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